Terms & Conditions:

Upon successful payment, you will receive an ‘Journey Confirmation’ email containing details of your booking. It is the passenger’s responsibility to carefully review all details provided and ensure their accuracy.

While we always strive to provide a punctual and reliable service, OTS CABS LTD cannot accept responsibility for missed flights due to circumstances beyond our control, including but not limited to traffic congestion, road accidents, vehicle breakdowns, adverse weather, or other unforeseen events. Passengers are strongly advised to allow sufficient travel time and aim to arrive at the airport at least two hours prior to departure. If less time is allocated, the responsibility for any missed flight rests solely with the passenger.

We highly recommend that all passengers arrange adequate travel insurance prior to booking. Additionally, no refunds will be issued if a passenger chooses not to wait for their assigned driver and instead arranges alternative transport.

It is the passenger’s responsibility to ensure that the selected vehicle is suitable for both the number of passengers and the volume of luggage. OTS CABS LTD cannot be held liable if the booked vehicle is insufficient. If you are unsure, please contact our customer service team for guidance. For safety and compliance with taxi licensing regulations, all luggage must be securely stored in the vehicle’s designated luggage area.

Any transport of animals must be declared at the time of booking. OTS CABS LTD reserves the right to refuse carriage of undeclared animals. All animals must be properly secured in a suitable carrier or crate, and failure to comply may result in additional charges or refusal of service.

The route taken during your journey will be determined by the driver based on real-time conditions. Requests for alternative routes will be considered at the driver’s discretion.

Please ensure that you provide accurate arrival details into the UK, rather than departure information from your origin. In the event of significant flight delays, you must notify us as soon as possible to allow us to make the necessary adjustments.

While we aim to operate using our own fleet wherever possible, OTS CABS LTD may occasionally utilise trusted third-party partners to ensure service continuity. We also reserve the right to upgrade your vehicle at no additional cost should your selected vehicle become unavailable.

Bookings scheduled during peak holiday periods specifically from 18:00 on 24th December to 23:59 on 26th December, and from 18:00 on 31st December to 23:59 on 1st January will incur a 50% surcharge on standard fares. Additional dates may also be subject to seasonal adjustments.

All card payments are processed securely via Opayo / Elavon (formerly Sage Pay) using advanced security protocols

OTS CABS LTD does not store your full card details only limited transaction-related metadata is retained..

For your convenience, certain transactions may be securely repeated (Customer-Initiated Transactions), subject to appropriate authentication. For example, if additional services are requested after booking, such as a Meet & Greet, we may process the additional payment using your original payment method with your consent. Refunds, where applicable, will be issued back to the original payment method, although cancellation fees may apply in line with our policy.

Passengers are responsible for any costs incurred as a result of damage to the vehicle beyond normal wear and tear. This may include repair costs or professional cleaning fees where necessary.

At OTS CABS LTD, we are committed to delivering a safe, professional, and dependable service, ensuring every journey meets the highest standards of quality and care.

Policies & Notices:

Pricing:

At OTS CABS LTD, our pricing is carefully calculated based on journey distance & the number of passengers, ensuring a fair and competitive rate for every booking. In the event that your selected vehicle is unavailable, we reserve the right to provide a complimentary upgrade to a suitable alternative of equal or higher standard.

Waiting Time:

For airport collections, we offer up to one hour of complimentary waiting time from the moment your flight has landed. After this period, waiting time will be charged at £24 per hour (pro rata, including VAT), regardless of the reason for the delay.

For all other journeys, waiting time is charged at £24 per hour (pro rata, including VAT) starting from the scheduled pickup time.

Tolls:

Please note that any applicable toll charges are not included in the instant online quotation. These can either be paid directly to the driver or, if preferred, charged securely to your card.

Amendments:

All booking amendments must be made directly through our office via email or telephone. Once processed, you will receive a confirmation email. Please note that amendments should not be arranged directly with the driver.

Re-Booking:

For your safety and peace of mind, all bookings must be made through our official channels—website, telephone, or email. This ensures that your journey is properly confirmed, recorded, and fully insured.

Cancellations:

OTS CABS LTD accepts cancellations provided that at least 24 hours’ notice is given prior to the scheduled journey. A small administration fee of £7 or 10% of the booking value (whichever is higher) will apply.

All cancellations must be submitted via email, and a confirmation will be sent to you. If you do not receive a confirmation, please contact us immediately to ensure your request has been received.

Refunds will not be issued under the following circumstances:

• If the passenger fails to show up for a pre-paid booking.

• If the cancellation is made with less than 24 hours’ notice.

For any exceptional cases, refund requests may be reviewed by our customer service team.

Please note that calls may be recorded for training and quality assurance purposes.

Privacy:

We respect your privacy and use your personal information solely to deliver the services you have requested. This may include processing bookings, improving our services, and conducting internal analysis. Where necessary to fulfil your journey, limited information may be shared with trusted third-party providers.

Conduct:

OTS CABS LTD is committed to providing a safe, professional, and respectful environment for both customers and staff. Any form of abusive, threatening, or inappropriate behaviour will not be tolerated. We reserve the right to refuse or terminate service to any individual who breaches this policy.

Popular Locations

We cover the whole of the UK, including many popular locations such as  Heathrow, Birmingham, Bournemouth, Bristol, Cardiff, Coventry, East-Midlands, Edinburgh, Exeter, Gatwick, Glasgow, Leeds-Bradford, Liverpool, London-City, Luton, Manchester, Newcastle, Norwich, Plymouth, Sheffield, Southampton, Southend, Stansted, and many more...