Questions & Answers
What size car do I need?
If you are unsure what vehicle size to book we strongly recommend you to call us directly so we can give you the best customer experience.
How do I make a booking?
Preferably via our "Instant Fare Quote" booking engine, or by calling our office number +44 20 3504 2315 where our operators are waiting to assist you.
What emails can I expect to receive?
As a customer of ours you can expect to receive;
| Email Type | Description |
| Receipt | This is dispatched shortly after payment is made. |
| Journey Confirmation | This is perhaps the most important email we send, it lists your driver's contact details & pick-up instructions. Essentially everything you need from us when you travel. This will be dispatched when your driver is assigned to your journey. |
| Comments from OTS Staff | From time to time we may contact you via email to request additional information about a journey via an email type or call. |
| Rating / Review Request | A random sample of our customers are requested to provide anonymous feedback about their journey after it takes place. |
How do I find my driver from an airport, port or station?
Your driver will be in position ahead of your arrival and will contact you via phone call or text message once you have landed or reached the pickup point, ensuring a smooth and hassle-free connection.
What is the 'Meet and Greet' service?
The "Meet and Greet" service is where the driver will park their vehicle and meet you with a name board in the appropriate place (e.g. an Arrivals Hall at an Airport).
This service is not included on our journeys as standard but can be added for an additional fee, to cover parking charges.
The driver will put exactly what you entered in the "Head Passenger Full Name" field onto the name board, therefore if you'd rather the driver doesn't know the passenger's name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!
Will I incur any extra charges if my plane is delayed?
No, we will track your plane's progress when it is in the air.
Is your Company licensed and fully insured?
Yes, we are fully licensed. All our vehicles are also insured.
What do I do if I don't know the postcode?
If you are unable to provide all the required details, please feel free to contact our office directly. One of our professional operators will be available to assist you, gather the necessary information, and provide you with the most accurate quotation as promptly as possible.
What happens if I haven't received confirmation and my transfer is imminent?
This could be due to a number of reasons, most commonly a misspelt email address.
If this happens to you please contact our office via email or call on +44 20 3504 2315 and we will deal with your booking as quickly as possible.
Will you meet us anytime of day or night?
Yes, as all bookings are pre booked we can provide a 24hr service.
Can I smoke in the car?
No, in compliance with UK law OTS CABS operates a strict non-smoking policy in all their vehicles.